Common Questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards - Visa, Mastercard, American Express, Apple Pay
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on your location and the shipping method selected at checkout. You can view the shipping costs during the checkout process before placing your order. We offer free shipping on orders over 120 AED within UAE.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Delivery times depend on your location and the selected shipping method. Typically, orders are processed within 1-3 business days and shipped via SkyEx. You can expect to receive your order within 1-3 business days after it has been shipped.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to select international destinations. Please see our Shipping Information page for a list of more than 120 countries we ship to and estimated shipping times. Note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.
CAN I TRACK MY ORDER?
Yes! Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order on www.skyexpressinternational.com/Home/Tracking website by visiting tracking page and entering your order AWB or Ref Number.
CAN I CHANGE OR CANCEL MY ORDER?
We process orders quickly, so we may not be able to change or cancel your order once it has been placed. Please contact us immediately on customer service email – support@emperperfumes.com, Phone number +971503876536 and we will do our best to accommodate your request.
HOW DO I CHOOSE THE RIGHT PERFUME FOR ME?
Choosing perfume is a personal experience! We recommend browsing our website by fragrance family (e.g., floral, woody, oriental), reading fragrance descriptions, and considering the notes (top, middle, base) of each perfume. Consider purchasing samples or decants to try before committing to a full bottle.
WHAT ARE FRAGRANCE NOTES (TOP, MIDDLE, BASE)?
Fragrance notes are the different scent layers that make up a perfume's composition. Top notes are the first scents you smell, and they are typically light and fresh. Middle notes (also called heart notes) emerge after the top notes fade and form the main body of the fragrance. Base notes are the long-lasting scents that linger on the skin and provide depth and richness to the perfume.
WHAT IS THE DIFFERENCE BETWEEN EAU DE PARFUM (EDP), EAU DE TOILETTE (EDT), AND EAU DE COLOGNE (EDC)?
The difference lies in the concentration of perfume oil. Eau de Parfum (EDP) has the highest concentration (typically 15-20%) and lasts the longest. Eau de Toilette (EDT) has a moderate concentration (5-15%) and is lighter and more suitable for everyday wear. Eau de Cologne (EDC) has the lowest concentration (2-4%) and is the lightest and shortest-lasting option.
DO YOU OFFER SAMPLES OR DECANTS?
Yes! We offer a variety of samples and decants so you can try perfumes before committing to a full bottle.
WHAT IS THE SHELF LIFE OF PERFUME?
Perfumes generally have a shelf life of 3-5 years when stored properly in a cool, dark place away from direct sunlight and heat.
HOW DO I CREATE AN ACCOUNT?
You can create an account by clicking on the Register/Create Account option at the top of our website.
HOW DO I RESET MY PASSWORD?
If you have forgotten your password, click on the Forgot Password option on the login page and follow the instructions to reset your password.
IS MY PERSONAL INFORMATION SECURE?
Yes, we take the security of your personal information very seriously. We use industry-standard encryption technologies to protect your data and maintain a secure website. Please see our www.emperperfumes.com/privacy-policy/ for more information.
DO YOU SELL MY PERSONAL INFORMATION TO THIRD PARTIES?
No, we do not sell or share your personal information with third parties for marketing purposes.
HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact our customer service team by email at support@emperperfumes.com or by phone at +971503876536. Our customer service hours are 9:00 AM to 6:00 PM