Frequently Asked Questions
What is Emper Perfumes?
What is Emper Perfumes?
We are a Dubai-based luxury fragrance house crafting premium perfumes for men, women, and unisex wear. Our collections include Emper, Le Chameau, Al Fares, and Prive—admired in over 120 countries.
Where are your perfumes made?
Where are your perfumes made?
All our fragrances are proudly manufactured in the UAE using the finest ingredients and advanced French perfumery techniques.
Are your perfumes original?
Are your perfumes original?
Absolutely. We guarantee 100% original and authentic Emper Perfumes, directly from our factory to you.
Do you have a physical store?
Do you have a physical store?
Yes, we have Factory Outlet in Jebel Ali, Dubai, UAE and authorized distributors across the world. You can also explore our entire collection online.
How can I place an order (Except UAE)?
How can I place an order (Except UAE)?
Simply browse our website, choose the products, send your request for wholesale/bulk purchase by signing up request. If you wish to buy a smaller quantity, please check locally.
Do you offer testers or samples?
Do you offer testers or samples?
We don’t currently offer individual testers online, but many of our gift sets and mini collections feature travel-size bottles.
How should I store my perfume?
How should I store my perfume?
Store in a cool, dry place away from direct sunlight to preserve the fragrance for longer.
How long do Emper Perfumes last?
How long do Emper Perfumes last?
On average, our perfumes last 6–8 hours on the skin, and even longer on clothing depending on the concentration.
Do I need to create an account to order?
Do I need to create an account to order?
No, but creating an account lets you track your orders, save your favorites, and enjoy a faster checkout.
Where do you deliver?
Where do you deliver?
We offer delivery across the UAE. International delivery is coming soon!
How long does delivery take?
How long does delivery take?
Orders within the UAE are delivered in 2-3 working days. Remote areas may take slightly longer.
How much is the shipping fee?
How much is the shipping fee?
Shipping is free on orders above AED 149. For orders below, a flat delivery fee of AED 25 applies.
Can I track my order?
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via SMS or email.
What payment methods do you accept?
What payment methods do you accept?
We accept Credit/Debit Cards, Apple Pay, and Cash on Delivery (COD) within the UAE.
Is Cash on Delivery available for all orders?
Is Cash on Delivery available for all orders?
Yes, COD is available for orders up to AED 500.
Is my payment information secure?
Is my payment information secure?
Absolutely. Our website uses secure SSL encryption and we do not store or share your card details.
Do you offer any discounts or promotions?
Do you offer any discounts or promotions?
Yes! Follow us on social media for updates on seasonal offers and exclusive deals.
Do you have a loyalty program?
Do you have a loyalty program?
We’re working on launching a loyalty program. Stay tuned!